Customer Service Manager
Join our growing HOA management team and help create thriving communitites accross Florida.
About the Role
About the RoleMy Florida HOA Manager is looking for a reliable, organized, and customer-focused Customer Service Manager and Customer Support professional to support our HOA management operations.
This role works directly with homeowners, Board members, vendors, and our internal team to ensure questions, concerns, maintenance requests, and administrative tasks are handled promptly and professionally. The ideal candidate is a strong communicator who can manage multiple priorities, solve problems, and consistently follow through.
Key Responsibilities
Key Responsibilities- Respond to homeowner, Board member, and vendor inquiries by phone, email, and messaging platforms.
- Provide professional and timely customer service while addressing questions and concerns.
- Coordinate and follow up on maintenance requests and vendor work.
- Assist with HOA community operations, inspections, violations, and homeowner requests.
- Maintain accurate homeowner records, correspondence, and community documents.
- Assist with Board meetings, notices, agendas, reports, and follow-up action items.
- Coordinate with vendors and internal team members to ensure tasks are completed on time.
- Track outstanding requests and follow up until issues are resolved.
- Escalate complex concerns to the appropriate manager.
- Assist with general administrative and property management tasks as needed.
Qualifications
Qualifications- Previous experience in customer service, HOA management, property management, or a related field preferred.
- Excellent written and verbal communication skills.
- Strong organization, attention to detail, and follow-through.
- Ability to handle multiple tasks and meet deadlines.
- Professional and patient when dealing with homeowners and difficult situations.
- Strong problem-solving and customer service skills.
- Proficient with email, Google Workspace, Microsoft Office, and business software.
- Experience with HOA or property management software is a plus.
- Ability to work independently and as part of a remote team.
- Reliable, proactive, and committed to providing excellent service.
- Knowledge of HOA operations, CC&Rs, and community rules is a plus.
If you are organized, dependable, and enjoy helping people, we would love to have you join our team. Apply today!
Job Category: Customer Service Support
